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RIAS Receives Further Customer Service Excellence Recognition

August 2, 2009 7:22 am ET

Over 50s insurance provider RIAS is celebrating once again after being named as a finalist in customer service categories in two prestigious industry awards - the UK Broker Awards and the CCF European Call Centre Awards.

For the third time in just two months RIAS has been recognised for its customer service excellence and innovation. These latest two accolades come hot on the heels of RIAS being announced as a finalist in the 'Customer Care Award' category at the 2009 British Insurance Awards in June.

As a finalist in the 'Customer Service Provider' category of the 2009 UK Broker Awards, RIAS has been particularly recognised for its customer-centric culture and service innovation, including the launch of 'Voice of the Customer', an online system allowing all colleagues to feedback customer comments and insight to directly enhance the RIAS customer experience.

The 2009 CCF European Call Centre Awards have acknowledged RIAS in the 'Best Centre for Customer Service' category, highlighting that the Customer Service teams at RIAS are amongst the best in Europe.

Janet Connor, Managing Director of RIAS comments: "We are extremely proud to have been named as a finalist in both of these high profile industry awards. Being recognised by independent judges for providing excellent customer service in an increasingly competitive arena is extremely rewarding. We are committed to listening to and understanding the needs of our customers, as well as treating them with respect, so both the finalist nominations are a real testament to our values."

Adam Clarke, spokesperson for the CCF European Call Centre Awards, said: "Our awards highlight the quality performances of individuals, teams and call centres as a whole, and has entries in the hundreds, so to be a finalist is an excellent achievement."

Although independent of each other, the winners of both the 2009 UK Broker Awards and the CCF European Call Centre Awards will be announced in September.

For more information about RIAS's full product range including home insurance, car insurance, breakdown cover and more visit www.rias.co.uk

For further information please contact:
Lucy Pope
Consumer Communications Manager, RIAS
01202 254445

About RIAS
RIAS was established in 1992 and is a specialist provider of home insurance products for the over 50s age group.

Part of Fortis (Insurance UK), RIAS has nearly a million motor, travel and home insurance customers, employs over 1,100 people across two UK sites, and is one of the UK's fastest organically growing insurance intermediaries. RIAS negotiates with a panel of insurers to secure competitive, value for money products.

As a leading provider of award-winning personal and commercial lines insurance solutions in the UK, Fortis has a successful customer-centric strategy, founded on aligning its activities to how customers want to buy insurance, combined with delivering high quality products, manufactured at costs better than market norms.

Insuring in excess of 6.7 million customers and working with a range of partners, Fortis is recognised for delivering consistent and high-quality customer experiences. In 2008, its non-life profit before tax and interest was GBP76 million and its non-life GWP was GBP760 million.

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